1. All the laser cannot cut plywood.

2. The diameters of both spindle and ER11 are correct, but ER11 is minus tolerance to spindle which means you cannot mount ER11 directly. ER11 needs shrink fitting. Contact us for more details if you are not familiar with shrink fitting or expansion fitting.

 After-sales service process : 

1/ After-sales service contains:
a.    Machine installation and adjustment
b.    Software Settings and using (not include G code programming)
c.    Machine quality problem
d.    the machine using problem

2/ When the machine have problem:
a.    Machine problem pictures or video is asked.
b.    General problem solve way will be supplied in 1~2 days,
       Complex problem solve way will be supplied in 2~3 days.

3/ General problem solve way: (Machine warranty is 1 year, Cutters don’t have warranty, they are consumables)
a.    Machine operation and installation problem, we will supply video or pictures to show you.
b.    Machine quality problem, machine parts will be resent free.