- An RGA (Return Goods Authorization) number must be obtained before any product can be returned for any reason, please call customer service for number.
- Please check your order a soon as possible, all shortages must be reported within 48 hours of receipt.
- You have 14 days to return an item. All returned items must be in their original boxes and in unused re-saleable condition. A restocking charge of 20% will be applied. Shipping charges are non-refundable.
- The customer shall pay all freight on returns, unless there is a defect in product or an error on our part. If an item is damaged or has a defect we will ship another at our own expense upon return of the item.
- Refunds will be credited to the original purchasing credit card account only after receipt of returned items.
- No returns or credit on any left over hardware due to over ordering or for any other reason on quoted projects.
- Due to the custom made nature of our plaques and signs, we can not accept any returns, exchanges or cancellations.